Selling on eBay is not just simply selling on eBay. You have to make sure you keep your reputation by maintaining 100% feedback. Consider it like you are actually working for a boss and you want to impress this boss with your every performance, you have to keep that mindset and put that very same effort on eBay.
There is actually an article on eBay about Dealing With Your First Negative Feedback and you might want to read on that. A negative feedback is a stain in your credibility as an online seller and thus there is a need for you to work hard to counter on that negative feedback and turn it to your advantage.
Based on my experience, the first and only time I got a negative feedback got me so upset and I couldn't think of anything else but to find a way to take off that negative feedback on my page. I have asked myself couple of times why this particular buyer gave me a negative feedback when I have been so careful with all of my transactions and I always see to it that I always provide good customer service? So what could have gone wrong?
So what did I do?
I gathered my thoughts and braved myself to write the buyer and convinced him to revise his feedback. I told him things like, I just been laid off from my job and that eBay is just my only source of income at the moment. I made my story sound so hopeless and I just kept on writing him to the point of actually begging for a positive feedback. I wasn't sure if he was a constant eBayer though and if he would read my letters but I just tried my luck and two days later the negative feedback was changed into a positive one. My drama has paid off. You could also try what I did, but take caution too that it may or may not work for you at the end of the day, but also keep it mind that there is no harm in trying.
To date, I have been keeping my seller credibility at 100%. 80 yellow stars and counting!
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