Ebay: Price Complaint from Customer

I had overstock phones that I wanted to get rid immediately and just last week I listed them at a price difference of $50 from my previous listings. I never thought a previous customer would get back at me for bringing down the price.

CAUTION: Always put "Prices are subject to change without prior notice" in your listings.

The customer I'm talking about sent me a message complaining and cursing for the price difference. I dealt with him in a manner that won't feed his burning anger. I wrote him back, and referred to him as "my friend", and explained to him that there's nothing wrong with me changing my prices, that I just happened to get rid of the overstock items and that I didn't intend to lower the price to disadvantage my other customers.

This happening is not new by the way, I get them from time to time. I just wanted to put it down here to serve as a guide to all other eBay sellers. Just treat your customers, be it your prospect customers or existing customers with utmost priority, attend to them right away and make them feel special.

90 stars and counting!

Dealing With a Negative Feedback on eBay

Selling on eBay is not just simply selling on eBay. You have to make sure you keep your reputation by maintaining 100% feedback. Consider it like you are actually working for a boss and you want to impress this boss with your every performance, you have to keep that mindset and put that very same effort on eBay.

There is actually an article on eBay about Dealing With Your First Negative Feedback and you might want to read on that. A negative feedback is a stain in your credibility as an online seller and thus there is a need for you to work hard to counter on that negative feedback and turn it to your advantage.

Based on my experience, the first and only time I got a negative feedback got me so upset and I couldn't think of anything else but to find a way to take off that negative feedback on my page. I have asked myself couple of times why this particular buyer gave me a negative feedback when I have been so careful with all of my transactions and I always see to it that I always provide good customer service? So what could have gone wrong?

So what did I do?

I gathered my thoughts and braved myself to write the buyer and convinced him to revise his feedback. I told him things like, I just been laid off from my job and that eBay is just my only source of income at the moment. I made my story sound so hopeless and I just kept on writing him to the point of actually begging for a positive feedback. I wasn't sure if he was a constant eBayer though and if he would read my letters but I just tried my luck and two days later the negative feedback was changed into a positive one. My drama has paid off. You could also try what I did, but take caution too that it may or may not work for you at the end of the day, but also keep it mind that there is no harm in trying.

To date, I have been keeping my seller credibility at 100%. 80 yellow stars and counting!

Deciding What to Sell on eBay

Online sellers are always in for the money, but who isn't? In eBay, the very first obstacle you are going to face is making the first sale. Keeping the sales coming in is the next big obstacle. For the most part, it is deciding what product to sell in eBay which will lead you in bagging the money.

I recall the relationship between demand and supply from my economics subject and what I learned from it, but I am not sharing it here anymore because I am afraid I will go wrong. I mean, supply and demand is basic and everybody should already know it. I will be sharing more about the theory of demand instead where supply is low. Look around you, what do you think is the one thing that people always want to buy, look at it in the perspective not just of the price the buyer is willing to pay but also its availability in the market. Selling on-demand items where supply is low is the most exciting! Why? It is because where the demand is high and the supply is low, profit is more promising as buyers are willing to pay for the price! It is like hitting the target! So think, think, and think! Luckily for me I haven't thought about what product to sell as my friend already conceptualized the idea and the plan for me, thus leading me as well to venture in consumer electronics.

Whatever it is that you feel like selling, go ahead and sell it! There is money in those garbage of yours, unused clothing and other garage items could be a treasure for others and you can earn from them! Buy and sell is also a hit. I do buy and sell, I source my products locally in individual item or wholesale, and I sell it online.

To update you guys, my stars went to 45 already. That was fast!

Utilizing eBay Online Resources

Think positive all the time, this is the very first tip that everyone who wants to be successful eBayer should religiously follow. A lot of people, mostly impatient people will try to bring you down and discourage you on selling on eBay, what with the fees that eBay takes out plus the fees that PayPal takes out as well which boils down to lesser profit. To become a successful in eBay, you just got to learn, pick the right products to sell, establish good relationship with your network, and always believe in your guts. Oh, and I almost forgot, be friends with every eBay reading material that you encounter because you will be surprised to learn something to help you succeed.

A sucker for learning, I went on to read eBay's very own online resources. It basically contains all the primary things you have to know in navigating the site, getting yourself ready to sell, and other eBay tools that will contribute to your selling success. If you think this online material is very basic and you think you can still succeed without having to read it, then go ahead and feel free to skip it. It is always good to note however that every learning experience is an advantage and so I keep a mindset to always learn more in order for me to increase my chances to be more successful. I've got nothing lose anyway, all I want is to learn something more.

Aside from eBay's online resources, there are lot of free materials in the internet that tackles selling tips on eBay. All you have to do is to teach yourself to spend a little time everyday to read these tips and follow them by heart. The world has already become a better place for everybody as as you could actually access these reading materials and a whole lot more of helpful information in the internet without having to pay anything at all.

If you have trouble finding out more of eBay reading materials, you may want to try out these below suggestions:

1. How to be Successful on eBay
2. Top 10 Tips to be Successful on eBay
3. How to Start a Successful eBay Business
4. Successful eBay Selling Strategies
5. Is a Good Reputation Important in eBay?
6. 8 Tips for Creating a Successful eBay Storefront
7. Learning How to be Successful at Selling on eBay
8. Keys to eBay Selling

Take note that again, just be patient. I haven't heard of somebody yet who has become a millionaire just for selling on eBay, but if you are looking for a steady, hassle-free income by the side, eBay is for you.